Effective Date: [02/03/25]
[Clinic Name] ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website [Website], contact us via WhatsApp or email, or book an appointment with us.
We may collect the following types of information:
Personal information you give us: your name, contact details (phone number, WhatsApp number, email address), date of birth, address, and any details you share when you book an appointment, fill out a contact form, or message us.
Health and treatment information: details you choose to share about treatments you are interested in, prior treatments, or general questions. We do not request detailed medical history through our website or WhatsApp; clinical information is collected only at consultation by our clinical team.
Communication records: the content and metadata of messages exchanged with us by WhatsApp, email, phone, or web chat. This includes timestamps, message content, and the phone number or email used to contact us.
Technical information: when you visit our website, we may automatically collect information such as your IP address, browser type, device, pages viewed, and the date and time of your visit. We may use cookies and similar technologies.
We use the information we collect to:
Respond to your enquiries and book your appointments.
Send appointment confirmations, reminders, and follow-up messages.
Provide treatments and aftercare information.
Operate, maintain, and improve our website and services.
Comply with legal, regulatory, and health and safety obligations.
With your consent, send promotional information about treatments, offers, or events.
When you contact us on WhatsApp, your messages and your phone number are received and stored so we can respond, book your appointment, and send follow-up messages. We use the official WhatsApp Business Platform and an authorised customer engagement provider to manage these conversations.
Some of our message replies and booking assistance may be delivered through an automated assistant. Where any question requires clinical judgment, the conversation is handed over to a member of our team. We do not use the content of your WhatsApp messages for clinical decisions; clinical advice is always given by a qualified clinician.
You can stop receiving WhatsApp messages from us at any time by replying "STOP" or by emailing us at [Email].
We do not sell your personal information. We may share information with:
Service providers that help us operate our clinic and communications (for example, our booking platform, messaging platform, payment processor, and IT providers). These providers are bound by confidentiality and may only use your information to provide services to us.
Healthcare professionals within the clinic, where required to provide your treatment.
Regulatory or government authorities, where we are required to do so by law.
Other parties where you have given us consent to do so.
Some of our service providers may be located outside the United Arab Emirates. Where we transfer your information internationally, we take appropriate steps to ensure your information is protected to a standard consistent with UAE data protection requirements.
We retain your information only for as long as needed for the purposes set out in this policy, to comply with legal and regulatory obligations, and to resolve disputes. Communications and booking records are typically retained for a reasonable period after your last interaction with us, after which they are securely deleted or anonymised.
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
Subject to applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may have the right to:
Access the personal information we hold about you.
Request that we correct inaccurate information.
Request deletion of your information, subject to legal and regulatory obligations.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at [Email].
Our website uses cookies to make the site work, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.
Our services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a child without proper consent, please contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes will be communicated where appropriate.
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:
Email: [email protected]
WhatsApp: +447763155786
Address: Marina Plaza, Dubai Marina, Dubai, UAE